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08-03-2023 10:13 AM in
Galaxy ZI want to make the most out of the pre-order deals available for the Fold5 and Tab S9 Ultra. I'm trading in my old phone and my Tab S8 Ultra 5G 256GB. It seems when I'm trying to trade in a Galaxy Tab S8 Ultra 5G 256GB, the additional trade in Token (10k for the Fold or 8k for the Tab S9 Ultra) is not added to the total trade in value. Every device in the list of eligible devices that can be traded in gets the additional trade in Token discount except for the Galaxy Tab S8 Ultra 5G 256GB or 512GB model.
Please fix it Samsung so I can pre-order online.
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08-03-2023 06:27 PM in
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08-03-2023 07:32 PM in
Galaxy ZHello carlomolrac,
It should not be happening to you. Can you try again and let us know here what happen? It works for me.
And by the way don't forget to input your postal code and select the appropriate model you want to trade-in.
https://shop.samsung.com/ph/cart
Should you need further assistance and guidance, you may contact us via our Samsung Customer Care support channels below.
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08-03-2023 08:01 PM in
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08-03-2023 07:49 PM in
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08-04-2023 04:09 AM in
Galaxy ZHey there, carlomolrac! We're glad to see you excited to get the latest Galaxy devices! 😊 You may check this page to see if the device you're trying to trade in is eligible.