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Original topic:

Trade in Token not applied

(Topic created on: 08-03-2023 10:13 AM)
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carlomolrac
Active Level 1
Options
Galaxy Z

I want to make the most out of the pre-order deals available for the Fold5 and Tab S9 Ultra. I'm trading in my old phone and my Tab S8 Ultra 5G 256GB. It seems when I'm trying to trade in a Galaxy Tab S8 Ultra 5G 256GB, the additional trade in Token (10k for the Fold or 8k for the Tab S9 Ultra) is not added to the total trade in value. Every device in the list of eligible devices that can be traded in gets the additional trade in Token discount except for the Galaxy Tab S8 Ultra 5G 256GB or 512GB model.

Please fix it Samsung so I can pre-order online. 

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5 Comments
seojunssi
Active Level 6
Galaxy Z
You should contact the support directly here. Choose call or email. https://www.samsung.com/ph/support/contact/#contactinfo
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TeamGalaxyRene
Moderator
Moderator
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Galaxy Z

Hello carlomolrac,

It should not be happening to you. Can you try again and let us know here what happen? It works for me.

And by the way don't forget to input your postal code and select the appropriate model you want to trade-in.

 

https://shop.samsung.com/ph/cart 

 

Should you need further assistance and guidance, you may contact us via our  Samsung Customer Care support channels below.

 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
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carlomolrac
Active Level 1
Galaxy Z
I tried it again. The trade in token is still not applied. When I select a Galaxy Tab S8 Ultra 5G 128GB model to trade in the trade in token is applied, but when I select a Galaxy Tab S8 Ultra 5G 256GB model to trade in the trade in token is not added. See pics. Screenshot_20230804_105429_Samsung Internet.jpgScreenshot_20230802_105454_Samsung Internet.jpg
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carlomolrac
Active Level 1
Galaxy Z
Thanks. I'll reach out to them.
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TeamGalaxyBianx
Moderator
Moderator
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Galaxy Z

Hey there, carlomolrac! We're glad to see you excited to get the latest Galaxy devices! 😊 You may check this page to see if the device you're trying to trade in is eligible. 

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