Z Fold 3 Screen

[HerRoyalMagness]

Just found a small crack at the folding part of the phone. Phone is less than a year so will Samsung repair for free?

I didn't drop my phone and it's protected with a sturdy case. 

Anyone has any idea if the repair is payable or not?

[SamsungNantakkumar]

Hello HerRoyalMagness. I am Avinash, from Samsung.

We're sorry to learn of your experience with your Galaxy Z Fold 3.

based on the terms and conditions of our Samsung Singapore warranty under Limitations and Exclusions, if your case falls under cosmetic, physical or liquid damage and will not be covered under Samsung Singapore warranty. The repair will be chargeable. For more information about Samsung Singapore warranty policies, please visit the following link. https://www.samsung.com/sg/support/warranty/

May we invite you to book an appointment at our service centre - https://www.samsung.com/sg/support/where-to-find-samsung-service-centre-in-singapore/ where our service engineer will assess your device and advise you accordingly?

Hope this can help you.
Thank you.

[LittleP]

I also encounter same problem. I am so disappointed 😞.

[JP19]

If it's internal screen crack (not the screen protector), it's definitely not user's fault, as it's not possible for user to crack just the internal screen, without damaging the screen protector. Should qualify for manufacturer defect repair.

[paga94]

Horrible choice to buy this phone. And the warranty is ridicolous too.

[VinVin22]

5 mins ago, my fold 3 internal screen cracked on its own along the folding line after 15mths of careful usage 😔