Original topic:

Zflip screen coming away from the fold.

(Topic created on: 08-16-2022 02:20 AM)
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Sharon60
Beginner Level 2
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Galaxy Z

z flip less than 12 mtjs old and screen coming away from where the phone folds. Vodafone  and Samsung  say it is damaged and not covered  by the warranty and Vodafone want £270 to fix it saying not covered  by Samsung.

THIS IS A DESIGN FAULT and not fit for use. 

If i get it fixed how long is the fix guaranteed for?

Has anyone had this fixed  under the warranty? Or should I save my sanity and just pay up? 

Thanks

Sharon60

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1 Comment
SamsungLaura
Moderator
Moderator
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Galaxy Z

Hi @Sharon60, I am sorry this has happened to your device. 

There appears to be some confusion as this is the Community for Samsung Australia. I suggest reaching out to your local subsidiary for further support. 

https://eu.community.samsung.com/t5/english/ct-p/uk 

https://www.samsung.com/uk/support/contact/