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Original topic:

Lagged issues for the gaming

(Topic created on: 07-04-2023 10:43 AM)
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janjan011400
Active Level 1
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Gaming Hub
After the update on June 1 my samsung a51 are experiencing lagged when I'm in game like mobile legends and pubg mobile so please how to downgrade or optimize 
7 Comments
LanceForBattle
Beginner Level 3
Gaming Hub
I have this same issue, I decided to factory reset it though
janjan011400
Active Level 1
Gaming Hub
And it is downgrade or nah?
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janjan011400
Active Level 1
Gaming Hub
The version is still or nah?
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LanceForBattle
Beginner Level 3
Gaming Hub
Just disable GOS bro
janjan011400
Active Level 1
Gaming Hub
What gos
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TeamGalaxyRene
Moderator
Moderator
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Gaming Hub

Hello janjan011400,

Thanks for letting us know your mobile gaming experience here with your beloved Samsung Galaxy A51 having lagging issues after the recent updates.  I feel and understand why you are worried for a device that you've take care so much and expecting it to perform better after an update.  If my device is facing similar experience, I will be bothered too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order.

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install

Step 3. Follow the on-screen instructions.

 

There are a lot of factors to consider in order to determine what's causing your device lag during mobile games. One issue is the intermittent internet connectivity. So, check with your mobile network service provider customer service about the status of signal in your coverage area.

Or you can utilize below features.

Intelligent features like Game Booster which is designed to give you a seamless gaming experience on the Galaxy A51.

Game Booster uses Artificial Intelligence to learn about your usage patterns for each game and adjusts settings such as battery life, performance and temperature automatically. Frame Booster adds virtual images between frames to give smooth graphics and life-like motion while gaming.

You can also record and share screenshots of your gameplay. Post videos and photos to social media to show off your best form or help others find shortcuts to prizes in your favorite games.

Launch Game Booster

To launch Game Booster while gaming, tap the Game Booster icon on the navigation bar.

If the navigation bar is hidden, swipe upwards from the bottom of the screen or swipe left from the right hand side of the screen to reveal it. If you have set the navigation bar to use "Full screen gestures", swipe down from the top of the screen to open the notification panel, then tap "Tap to open Game Booster".

Please note: To be able to open the Game Booster panel from the navigation bar even if the navigation bar is set to "Full screen gestures", go to the Game Booster panel, tap "Block during game", then tap the switch to activate "Full screen gestures".

https://www.samsung.com/uk/support/mobile-devices/how-to-use-game-booster-on-the-galaxy-a51/

 

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:
 
1. Launch the Samsung Members app, and then tap the Support icon for more options.

2. Scroll and select Error reports.
 

3. Choose a category of your concern. "Settings/System" and "Application".

4. Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report. 

How to submit an error report on Samsung Members app? | Samsung PH

 

Due to security issues, we are not encouraging downgrade to previous OS version.

 

If the issue persists, you may bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

 

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

 

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
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janjan011400
Active Level 1
Gaming Hub
My Samsung a51 is update July 5 and when I start playing online games it starts pausing 1 second always and not performed well I need to downgrade or optimize it
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