Thank you, AJcruz, for letting us know here about your Samsung Galaxy phone having issues downloading your favorite games and we apologize for the inconvenience it caused you.
Before trying out below recommendations and steps, please ensure that your Samsung Galaxy phone is up-to-date with the latest software updates.
Settings > About Phone > Software update > Download and install > Follow on-screen instructions.
You can submit an error report through Samsung Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
In addition, you can find downloaded applications and re-download your purchased applications at any time, without additional charge.
You can re-download applications in My apps after logging into Samsung Galaxy Store or Google PlayStore.
*You may not be able to re-download an application if the service cannot be provided due to contractual changes with the seller, fatal errors in the application, or any other reasons that have caused application services to be disabled.
For more assistance, you may contact us on our online Samsung support channels below.
