Showing results for 
Search instead for 
Did you mean: 

Original topic:

Phone issue about gaming.

(Topic created on: 12-07-2022 11:49 PM)
Beginner Level 2
Gaming Hub
Can't Download my all of my favorite Game like Genshin Impact, Apex Lgends mobile, Teamfight tactics and More. PLEASE FIX IT.
1 Comment
Gaming Hub

Thank you, AJcruz, for letting us know here about your Samsung Galaxy phone having issues downloading your favorite games and we apologize for the inconvenience it caused you.

Before trying out below recommendations and steps, please ensure that your Samsung Galaxy phone is up-to-date with the latest software updates.

Settings > About Phone > Software update > Download and install > Follow on-screen instructions.

You can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Application".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

Quick Fixes. 

  • Ensure that you have strong Wi-Fi Connections.
  • Sufficient battery and storage space.

In addition, you can find downloaded applications and re-download your purchased applications at any time, without additional charge.

You can re-download applications in My apps after logging into Samsung Galaxy Store or Google PlayStore.

*You may not be able to re-download an application if the service cannot be provided due to contractual changes with the seller, fatal errors in the application, or any other reasons that have caused application services to be disabled.

For more assistance, you may contact us on our online Samsung support channels below. 

Or contact our Samsung direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)