Software Issues

[reynel14]

Nakaka experience din ba kayo na nag fefreeze yung phone after mag eexit yung game, ok naman sa Mobile Legends, pero sa Genshin Impact lang nag fefreeze after mag exit may problema. Before One UI 4.1 wala naman.

[fruit_user]

Wala nman sa akin, kakatapos ko lng maglaro ng Genshin, okay nman.. except sa mainit ung phone ko 😅

[butete]

nag wipe cache partition ka na

[TeamGalaxyRene]

Thank you, reynel14, for sharing your gaming experience here, while using your Samsung Galaxy phone after an updates.

You can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Slow device".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/