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‎11-27-2022 07:52 PM (Last edited ‎11-27-2022 07:57 PM ) in
OthersSorry to hear that, edibeh, about your Samsung Galaxy device is experiencing ghost touching on display.
Ghost touches are often caused by dirt or debris on the screen surface. Over time, touchscreen devices can accumulate dirt and debris on the surface of the screen that, if left inactive, can affect its ability to perceive touch commands.
First, ensure that your device is up-to-date with the latest Software updates.
Settings > About Phone > Software Updates > Download and Install > Follow On-screen instructions.
Also, you can submit an error report through Samsung Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Display".
Step 4. Describe the problem in details and SEND.
How to submit an error report on Samsung Members app? | Samsung PH
For more assistance, you may contact us on our online Samsung support channels below.
https://samsung-livechat.sprinklr.com/seao/ph/index.html