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Original topic:

ghost touching 😭

(Topic created on: 11-27-2022 03:08 AM)
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edibeh
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how did you overcome the ghost touching phase of ur phone?😭 its unbearable already 

7 REPLIES 7
Joshtrues
Active Level 3
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I never got that even though I have entry level samsung m12
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edibeh
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its so sad men, i ran a lot of diagnostics already and did restart but it is still there :(( my screen is still fine tho, no crack and no dents 😭
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krisn
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I have an A11 and in the past few weeks ive been getting the ghost touch issue AGAIN. I am inclined to think that it's software related because I've had this issue before (about 2 months after buying). Then it kind of just disappeared haha until recently :( it really is frustrating
edibeh
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agree :((
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Zeeeeeeeeee
Active Level 3
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I'm experiencing it on my s21 fe whenever I'm charging my phone it started after the september security update sadly it's still not fixed yet
edibeh
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guess were gunna have to wait for another update :((
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TeamGalaxyRene
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Sorry to hear that, edibeh, about your Samsung Galaxy device is experiencing ghost touching on display.

Ghost touches are often caused by dirt or debris on the screen surface. Over time, touchscreen devices can accumulate dirt and debris on the surface of the screen that, if left inactive, can affect its ability to perceive touch commands.

First, ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen instructions.

Also, you can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Display".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
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