Green lines on my M52 5G

[Aurelli6]

Please Help.

Y'all. I have been watching forums regarding this issue and it seems that a lot of devices from India are now reporting this issue. I am from the Philippines and I don't know if this issue will be addressed and will get the same treatment as with the s20 series where they were given free screen replacement. 

I got a green line in the middle of my screen 2 weeks ago and since I couldn't afford getting it replaced cause they cost a kidney in our economy so I just left it but just an hour ago, a second one has appeared and this has now bothered me a lot. It hurts my eyes sometimes because they are way too bright. I am heavily disappointed with Samsung on this one. I thought there QA would at least be good with this one but I was proven wrong. Made me discouraged to buy any device from them.

[TeamGalaxyRene]

Hello Aurelli6,

We are sorry to hear about your experience and disappointment with regards to your Samsung Galaxy M52 having issues with green lines on screen. I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will get worried too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

If that doesn't solve the issue(s), you may submit an error report through the Samsung Members app as follows:

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Display".

Step 4.Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report. 

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/ 

If the issue persists, you may bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our  Samsung Customer Care support channels below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[Aurelli6]

Hello, I did the first option 2 weeks ago when the first line appeared and I also got a recent software update two nights ago and it did nothing and I did the 2nd option hours ago when the 2nd line appeared. I felt defeated since this is gonna cost me close to a kidney cause I already know that the people in your service center will either tell me to replace the display at a high cost cause since this is an AMOLED display OR they'll tell me to replace the phone overall even though its not my fault at all! And I am living in the province. Also I live at least 5 hours away from the service center so i just can't travel immediately just for the sake of that and for this to be checked and I have a feeling that this problem will escalate with every passing week. So **bleep** my phone ig.

[dorefrain]

I also own a M52 5G but so far after March OS update, June and July Security update I have not "yet" encountered this problem.
It so happened that awhile ago I am browsing at GSMArena and I also saw this comments by Indian netizens about the greenline issue.
I hope Samsung will take a serious action about this.

[Aurelli6]

This was addressed with the S20 series where the same thing occurred last year and was addressed by the company when it caught on by the media and reviewers. They offered free screen replacement for those and apparently those same service was offered to Indian users when it happened to their M52 last March. Apparently it appeared when their phone's warranty expired (which surprise surprise, mine appeared when that warranty expired as well!) so this is literally a deliberate issue created by Samsung for those users by spend more money.

[heartyyyy]

Same thing happened to my samung m52 5g after the security update. A green line suddenly appeared on my screen. I hope Samsung will address this issue.