Instagram blank screen (totally)

[ericisme]

Just trying my luck here since i'm at my wits end. I face a possible *** on my IG account and i get a total blank screen after logging in. Summarizing the story in pointers:

- I received an email indicating a login attempt from a new device (EDGE browser), opened IG app but showed login page (usually will go straight to feeds page)

- Clicked login to my saved profile and next screen shows "loading....", when the loading msg disappears its just a blank screen except for my phone's navigation and status bar on the top and bottom. 

- Suspected to be hacked so tried to change password using web browser and success, but re-login still gotten the blank screen.

- None of the IG's help centre's suggestions worked, send selfie video to verify (get blank screen), selected "My account was hacked" and key-ed in verification code (get blank screen), selected "Get Support" but returned message ”Unable to process request"

- Deleted cache, delete and re-installed app many time still the same blank screen.

- Scanned all my apps using built-in Mcafee no viruses detected.

- So far other apps on my S23 phone seems to be working fine.

Friends still can see my previous posts though, so i suspect its not banned or deactivated.

Anyone else facing similar issue? Sorry for being long-winded, just hope to get my account back or at least the app working in order to get to IG's support team via in-app options.

Thank you all very much in advance.

[SupportOne]

Change Phone - verify it works with IG before making payment.

[ericisme]

Wow, then i'll rather quit IG instead.

[Reapercord]

This might be a problem with ig. Have you tried using another account to login? Maybe use a family member's?

If it still persists, then maybe back up all your data and factory reset (it should get rid of any hidden "malware"), McAfee may not always detect everything

[ericisme]

I haven't tried asking others to sign-in on my phone yet as i'm also afraid it might affect their account. You're right about McAfee too, factory reset is my last resort and still trying for another resolution.

Thank you very much for your advise. Much appreciated

[myladyblack]

I have the exact same problem with my S22.

Tried everything just like you, nothing works. I also tried to use my old phone and it´s just the same thing. I hope for an IG update, maybe it´s a bug

[ericisme]

Sorry to hear that. Yes I've added a review in google play store hopefully can get their developer's attention. Also hoping it's a bug that they can fix. Guess now it's a waiting game.

[Members_wy3ncjq]

I am facing the exact same issues, I can login to other family member account in my S23 just not my own account, every time after I key in the 6 digits code, the login page will turn blank. I clear cache, clear data, uninstalled all doesn't work. I can't even login using others phone.

[ericisme]

Sorry to hear about your encounter too. That means highly likely our account is disabled/banned/deactivated/blocked by instagram. Not the app issue. And there is no way to get in touch with them which is annoying.

[ericisme]

Update: I managed to get IG working again (so far so good for a few days now). What i did:

- downloaded older IG apk version (5-6 updates earlier) online.
- disable auto blocker to allow installation from unknown sources.
- installed IG apk and re-enable back auto blocker.
- open IG app and went through the usual login process of:

> choosing to take selfie video for verification option.
> get verification code via email and entered.

- usually after entering verification code, next screen will be blank again. But this time round the next screen finally showed the selfie video verification page to take video.
- followed the instruction to move face up, down, left, right and submit.
- confirmation of video sent to support team message appeared.
- received email confirmation from support team that its received and process will take a few days.
- successful verification email received the same day and prompted to reset password.
- login IG app (still old version) and its working again!
- left it at old version until it auto updated to latest version in google playstore 2 days ago and still working at the time of this message.

Important note: i've never disabled auto blocker before and never download 3rd party apk as i fear virus infection, i did it for IG because i simply didn't want to factory reset my phone. So consider and decide for yourself if you wish to try this method and hope we won't get infected.

Thanks everyone!