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05-12-2020 02:40 AM in
OthersSolved! Go to Solution.
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05-12-2020 05:22 AM in
OthersSome chargers that aren't provided by Samsung may not charge the device correctly. They might not provide enough amperage to charge the device, or too much therefore affecting the battery.
Incompatible chargers can be harmful to the battery and may short out in extreme circumstances.
The correct amperage for your device can be found in the device's manual and theamperage of a charger can normally be found on the plug.
Is there any damage to your charger?
Only use an undamaged charger in good condition
Check your charging port. Do you see any damage?
If there is damage to your charging port, you may need to book your device in for repair. Click one of the blue buttons at the bottom of this article for our contact details.
Are you using wireless charging?
Make sure that the device's back sits against the centre of the charging centre and remove any foreign materials between the device and the charger.
How are you charging the device?
Your device will charge faster if plugged into a wall socket, than if it is plugged into another device such as a laptop.
Is your software up-to-date?
Software updates often bring improvements to your device's software, including improvements for battery life, and can fix any known issues.
Baka makatulong sayo.
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05-12-2020 04:52 AM in
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05-12-2020 05:22 AM in
OthersSome chargers that aren't provided by Samsung may not charge the device correctly. They might not provide enough amperage to charge the device, or too much therefore affecting the battery.
Incompatible chargers can be harmful to the battery and may short out in extreme circumstances.
The correct amperage for your device can be found in the device's manual and theamperage of a charger can normally be found on the plug.
Is there any damage to your charger?
Only use an undamaged charger in good condition
Check your charging port. Do you see any damage?
If there is damage to your charging port, you may need to book your device in for repair. Click one of the blue buttons at the bottom of this article for our contact details.
Are you using wireless charging?
Make sure that the device's back sits against the centre of the charging centre and remove any foreign materials between the device and the charger.
How are you charging the device?
Your device will charge faster if plugged into a wall socket, than if it is plugged into another device such as a laptop.
Is your software up-to-date?
Software updates often bring improvements to your device's software, including improvements for battery life, and can fix any known issues.
Baka makatulong sayo.
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05-12-2020 06:45 AM in
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05-12-2020 06:46 AM in
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05-12-2020 04:29 PM in
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05-12-2020 08:49 PM in
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05-12-2020 11:03 PM in
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05-12-2020 11:04 PM in
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