S22 ultra screen problem

[HunterXpippi]

Anyone having the same problem?

It Happened suddenly, I was assisted by Mica in txt chat and had gone thru smart tutor and found out that the system was ok.

Ps: did not drop the phone before it happen 🫣

Attached a video of restarting the phone

[butete]

yes hardware level better report

1st step

Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Display".
Step 4. Describe the problem in details and SEND.

2nd Step

report via call / chat samsung support

3rd step
bring to nearest authorized samsung service center in order to get diagnostic report

[Obviou_sly]

Better bring to Samsung Service Center to check it.

[HunterXpippi]

Thank you for your replies

[Abegail2006]

Pagnilalagay kopo yung TNT SIM CARD napipindot po magisa yung cellphone

[TeamGalaxyRene]

Hello Abegail2006,

Thanks for letting us know your experience with your Samsung Galaxy phone having issue whenever you are placing the SIM card, your phone clicks on its own. I feel you and if my device is having similar experience, I will be bothered too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order.

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

Turn On Accidental touch protection.

Step 1. Go to Settings > tap Display.

Step 2. Tap the switch next to Accidental touch protection to turn the feature on.

Step 3. Restart your device and try one more time.

Attachments to the screen may affect the touch sensitivity.

If you attach accessories, such as screen protectors to the touch screen, the touch screen may not work properly. Small stickers, such as protective labels, can also affect touch sensitivity. In particular, some Samsung-unapproved protective glasses or films have only adhesive on the side edges, and if these products are attached to the screen, the protective glass or film may not adhere completely to the screen.

Because of this, some areas of the touch screen may not recognize the touch and may respond intermittently. After removing the attachment, check the touch function again. If the attachment is removed and the touch works properly, your phone has no problem regarding the touch screen.

Moisture may affect the touch screen.

The touchscreen may malfunction in humid conditions or when exposed to water.

https://www.samsung.com/ph/support/mobile-devices/what-to-do-if-your-galaxy-phones-touch-screen-does...

If that doesn't solve the issue, you may submit an error report through the Samsung Members app as follows:

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Sensor/Touch".

Step 4. Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report.

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/ 

And if the issue remains, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo a diagnosis to pinpoint the root cause of the issue. Our team of experts consist of Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our  Samsung Customer Care support channels below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[kieyl]

I have exactly the same problem