samsung automatically deleting album images at gallery

[violetsaremarle]

So yeah is anyone experience this? so i have pictures Downloaded from Pinterest, so that Album is named Pins at my Gallery and it got DISAPPEARED automatically i was so confused omg it happens 2 times now. first is i was just unbothered about it because i thought it was just some kind of error or something that’s why i don’t get bother. So the second one was today. I was so mad about it and frustrated and it’s stressing me out how the **bleep** Samsung DELETED IT OR WHATEVER WHAT THE HELL HAPPENED TO IT i just want to get it back. Now, i am kinda so so scared that it will happen to my other really important albums. Now i synced it with One Drive and Google Photos aahh as samsung said lol NOW SAMSUNG YOU BETTER NOT MAKE IT DISAPPEAR AGAIN BECAUSE I’M SO DONE I’VE SEARCH SO MANY METHODS OF HOW TO FIX IT OR WHAT AND IT MAKES MY HEAD HURTS FROM ALL OF IT. I DON’T WANT THIS TO HAPPEN AGAIN!!! IT’S SO ANNOYING IT MAKES ME MAD SO BAD THAT I WANNA GO TO SAMSUNG SERVICE CENTER TO FIX IT FOR ME! HMPK!. It only happens to me 2 times only at my Pinterest Downloaded Photos i don’t know what the hell is samsung problem to my Pinterest Downloads lol. But right now, i just want it to get it back. Now Samsung you better give me a good answer.

[violetsaremarle]

i wanna cry lol

[violetsaremarle]

it’s so **bleep** frustrating i was so mad

[violetsaremarle]

PLEASE HOMIES HELP ME T^T ANYONE?? WHO KNOWS IT? I GLADLY APPRECIATED

[violetsaremarle]

i don’t want this to happen again. especially, to my really really important albums i might go insane

[violetsaremarle]

i can’t comment

[violetsaremarle]

oh i can

[TeamGalaxyRene]

Hello cybery,

We are sorry to hear about your experience with your Samsung Galaxy phone having issues with the disappeared or deleted album images in the Gallery, and we apologize for the inconvenience it caused you.

It's good to know that you have performed several troubleshooting steps just to get them back, but to no avail. Also, we appreciate that you've done syncing with One Drive and Google Photos. If it happens to me, I will feel the same.

Before you try out the recommendations below, be sure to check if your device's software and related apps (Pinterest) are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Application".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area.

https://www.samsung.com/ph/support/service-center/

You can also download the QMobile app to check for the nearest Samsung Service Center in your area.

https://play.google.com/store/apps/details?id=com.innovations.timefree.qmobile&hl=en&gl=US 

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[EllisKai]

Hi.
Try to go here
/Internal storage/DCIM/100PINT/Pins
In your local mobile device storage