A52 Redeem Issue

[ausPooh]

It is a painful experience to try to redeem the Galaxy Buds Live.

What a pity that this experience destroyed all the marvelous service I received from your Sales staffs ( Shub and Andy) when I purchased my A52 in the Samsung Store in Westfield City Sydney.

My feedback:

1) Pls update Samsung to redeem an item STATUS from "SHIPPED" to processed. 

2) Give your loyal Samsung fan honest information i.e. the redeem item takes 30 days to be processed.

To all my fellow Samsung fans, please be extra patient waiting for this "gift", just hope good things are really worth waiting. Keep smiling.

[SamsungJon]

Sorry to hear that you were having difficulty with redeeming your gift. We have this post here for more information: https://r1.community.samsung.com/t5/galaxy-a/samsung-galaxy-a32-a52-and-a72-launch-offer-promotion-2...

However we have noted your feedback about the process.

Let us know if there's anything else we can help you with. 

[TyDe]

Just curious, I assume Samsung were giving this type of Earbuds away because they don't fit well & too large?

[SamsungJon]

Hi @TyDe, the Galaxy Buds Live should fit well if they are worn the correct way. If you're experiencing issues with your Buds Live, please see the guide here: https://www.samsung.com/au/support/mobile-devices/how-to-use-galaxy-buds-live-best-in-audio-quality/

Otherwise, please let us know what issues you're experiencing and we'll do our best to assist you!