Apparently, The Frame 2021 does not come with a free bezel, it only comes with the VIU promo. This actually defeats the purpose of being "The Frame" if it does not have a frame right? Even all of Samsung's Authorized resellers are promoting it to having a free bezel and Samsung does not even sell it on their online store as an option. I am even willing to pay for the bezel because I bought "The Frame" because of it. Again, it is not The Frame if it does not have a bezel on it. Samsung, please do something about this.
Amazing day! I'm Jan, Samsung moderator. Thank you for sharing your concern here in the Samsung member community. In regards to your concern, I would suggest you call our customer support to clarify these matters. I will make sure that this will reach the correct department for a review. Below are the numbers you can use to reach us.
hello, Jan! I have been calling Abenson about this as it might lead to having a misleading or false advertisement on their side, as for calling or chatting Samsung's customer service, I have done that for how many times now, and they even have confirmed it with me that only the 2020 The Frame comes with the free bezel. I have even told them that I was willing to pay for it because, again, it is not "The Frame" if it does not include a free Frame. They have advised me to go to a Samsung Service Center to "order" one for me. Paying is not a problem, but the misleading advertisements of your authorized resellers is. Please fix this as this might cause you problems, or include a free bezel now.
