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Original topic:

Black screen after unlocking with fingers

(Topic created on: 11-18-2019 05:06 PM)
17417 Views
Charcoal
Active Level 1
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After the latest beta release, the fingerprint scanner is much faster, but now I have this issue where I place finger on screen and it "unlocks" to an all black screen and never goes to my icons. I can see the status bar and I can do the back gestures from the sides of the screen but it does nothing. I have to use power button, shut off the screen and use finger again. Most of the time it goes to my icons, some times it goes to the black screen again and I have to do this process again to get to icons. See below.

image

Photo attached of the issue. 
8 Comments
Vader4633
Active Level 4
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The next update should fix this.
Charcoal
Active Level 1
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So this has been reported by others?
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Charcoal
Active Level 1
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found this afterwards....
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mattw783
Beginner Level 2
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I have the same issue. Also had a weird issue where the dock icons disappeared at one point.
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Toddman41
Active Level 7
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Same, but Beta 5 on the way. Has it as a fix in it's Changelog.
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SamsungUSABetaTeam
Community Manager
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Please try clearing the system cache and rebooting your device.

If issue persists, please send us an error report with screenshots from One UI Beta App (Beta Feedback -> Send feedback-> Error Reports -> "Select Category" -> Input frequency and Description" -> Send (Top Right Icon). We appreciate your help for supporting beta program.

Becky3
Beginner Level 2
Questions

I still have this problem.  Some screenshots come out black and others don't.  Very annoying