Caller ID & spam protection

[Kevv2288]

Anyone else using unlocked phone notice the Caller ID that is built in stopped working on the beta? I actually left the beta after beta 2 and went back to Pie and it worked again. Rejoined this week with release of beta 3 and it's not working again on the beta.

[Tel864]

I believe you're right. I didn't even give it any thought until I got a call last night. I've reported it on the feedback form.

[Kevv2288]

yeah same I reported it in the first beta

[WackyHackster]

Same. It doesn't happen all the time but it has happened a few times where just the phone number shows up even though the person is in my contacts list.

[Kevv2288]

I didn't notice that yet but I'm talking about the smart caller ID that identifies businesses and spam calls. I've tested it by calling my voicemail. When it worked on pie it will say smart and show like a building icon. On the beta it does not show this.

[jhs39]

That service is actually provided through a third party app (Hiya) Samsung installed in the system. It's possible Hiya isn't compatible with Android 10 yet since so few phones currently run it but Samsung would have no control over that since Hiya isn't run by Samsung.

[Tel864]

I've got the Hiya app installed and oddly enough it is showing business names when I look at recent. I mostly use the Google Dialer app now and it doesn't show names either.

[Kevv2288]

If you download the Hiya app from the play store it works, but I prefer the system one.

[SamsungUSABetaTeam]

Please try clearing the system cache and rebooting your device.

If issue persists, please send us an error report with screenshots from One UI Beta App (Beta Feedback -> Send feedback-> Error Reports -> "Select Category" -> Input frequency and Description" -> Send (Top Right Icon). We appreciate your help for supporting beta program.