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Original topic:

Gallery App

(Topic created on: 10-28-2019 08:14 PM)
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JC1980
Active Level 1
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Anyone try viewing your pictures in the gallery app and the screen automatically changes into the natural screen setting? The pictures look all washed out. When you exit the app you can see where the screen changes back to the vivid mode. Go back into the gallery and it changes back to natural mode. Tried switching modes in display settings and back but nothing fixes it. 
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3 Comments
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Yes I am encountering the same thing--never really noticed it since their last update. However def. the pictures arent brilliant--typical samsung vibrancy just isnt there in the pix
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JC1980
Active Level 1
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Tried a factory reset and it did not fix the issue. Probably needs to get fixed in the next Beta.
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SamsungUSABetaTeam
Community Manager
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Please try below steps:

Settings > Apps > "Show system apps" in the top right corner,

  1. Select "Media Storage" > Storage > Clear data
  2. Select "Sec Media Storage" > Storage > Clear data

※ Note: The tag information added arbitrarily disappears but the original is preserved and other information is filled by reanalysis.

 

If issue persists, please send us an error report with screenshots from One UI Beta App (Beta Feedback -> Send feedback-> Error Reports -> "Select Category" -> Input frequency and Description" -> Send (Top Right Icon). We appreciate your help for supporting beta program.

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