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Original topic:

Gallery issue

(Topic created on: 10-25-2019 11:02 AM)
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2TallT
Active Level 3
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‎10-25-2019 11:02 AM in 

Questions
When deleting a photo to trash , the grey background  and exclamation in a circle symbol stay in the album. I repeat the delete  of this grey image  but it says image cant be moved to trash. Tried clearing cache and rebooting and grey image still there. Please fix this bug. 
2 Comments
2TallT
Active Level 3
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‎10-25-2019 12:32 PM in 

Questions
couldn't move image to trash.....that's what pops up when I try to delete the grey image with the exclamation point
SamsungUSABetaTeam
Community Manager
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‎10-25-2019 02:32 PM in 

Questions

Please try below steps:

Settings > Apps > "Show system apps" in the top right corner,

  1. Select "Media Storage" > Storage > Clear data
  2. Select "Sec Media Storage" > Storage > Clear data

※ Note: The tag information added arbitrarily disappears but the original is preserved and other information is filled by reanalysis.

 

If issue persists, please send us an error report with screenshots from One UI Beta App (Beta Feedback -> Send feedback-> Error Reports -> "Select Category" -> Input frequency and Description" -> Send (Top Right Icon). We appreciate your help for supporting beta program.

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