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Original topic:

has anyone experienced this lockout bug?

(Topic created on: 10-30-2019 08:26 AM)
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Sliquid
Active Level 7
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I've been seeing an increasing amount of articles regarding the beta. Apparently, what's happening is, people are not able to enter a pin or password after reboot, which is locking them out of their devices. Interesting read, I for one have not experienced this. Has anyone else or do you know someone that has?
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7 REPLIES 7
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I haven't experienced it, however after reading various articles I have removed biometrics and password.
It would be great if Samsung would release a statement to let us know what's actually going on. I feel like they are leaving us in the dark.
Calder
Active Level 7
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But from what I've read, there's a patch being distributed to some parts of the world. My WAG is folks in North America will get it tomorrow (Thur)
doodles743
Active Level 3
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looks like it only affected exynos models. hence the update was only for exynos
TotallEChill
Active Level 6
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Where did you hear it was only Exynos models?
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mak4velife
Active Level 4
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yes
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jhs39
Active Level 6
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I've also read that the issue seems to only affect the Exynos models as well but not sure where I read it.
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SamsungUSABetaTeam
Community Manager
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Thank you for your post. We have received similar feedback and are working to resolve the issue.

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