Samsung Members is growing community of Galaxy professionals that offer all around support, feedback and analysis. It offers services you need from Galaxy-related tips to troubleshooting in one easy-to-use app, together with access to a wealth of information, tips and the latest product news.
You can share questions and suggestions, send in queries, get access to detailed solutions and seek help via its exclusive one on one Q&A channel.
How to submit an error report?
When troubleshooting and other relevant guidance doesn't provide an answer, we might ask you to send an Error Report via the Samsung Members app. When doing so, you can send system log data. This process will help us provide the relevant support.
1. Long press Samsung Members icon on Apps screen and Tap Error reports
2. Tap OK on agreement popup for sending system log data
3. Select Symptom category
4. Describe problem in detail and SEND.
