We are sorry for the inconvenience. I can’t clearly see the issue the customer encounters. It needs to be clarified and in detail. We have to know exactly what kinds of sentences and which utterances he commanded to Bixby. Did you wake-up Bixby Voice successfully? But, Bixby failed to operate normally when you command to Bixby? Could you please send us log files containing the error situations? Please submit the inquiry at the following route right after the problem encountered; Bixby main page > [More] button at the right top of the page > Contact us > Error reports > Select [Send system log data] Once we get your further information, we will do our best to resolve the problem.
