2nd verification problem.

[LordIan]

I have a problem with my 2nd verification code sent to  my sim number  that is already inactive.. 

how can i enter to my samsung acnt. Without 2nd verification? Please help.

[Guntzer · Accepted solution]

In my recollection, you're given backup codes when you set up two-step verification. If you have the code you can use that instead, then remove your old inactive number as part of your verification process.

[TeamGalaxyRene]

Thank you, Lordlan, for sharing your inquiry here.

Hope our dear Samsung member reply satisfy your query.

In addition, you can open your registered email and you can use the back-up codes that was sent earlier there.

Note: The 2-step verification cannot be removed once activated. 

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)