小星
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02-16-2022 06:01 AM in
Support
Question Guys, Im in an area which has 5G but sadly my phone seems to not detect the signal. Is it the same with your A225G Phone? Lemme know Thanks
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adbautis
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02-16-2022 06:23 AM in
Support
Smart and Globe uses N78 5G band, which is supposed to be supported by ur A22 5G. One possible culprit is that your sim is not 5G ready. Also its possible that 5G signal is very weak, in this caae, go to an open area and toggle airplane mode on then off. Your phone should be able to connect to 5G
小星
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02-16-2022 06:35 AM in
Support
Hi I appreciate your response, my sim is 5G ready though, and my area seems to have strong 5G signal. My iphone can detect it and other phones used by people in the house. It's just this phone I am having troubles with 😑
adbautis
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02-16-2022 06:51 AM in
Support
Hi, that's odd. Check the Access Point Names configuration as well of your network. Choose the correct APN for prepaid or postpaid account
jayzawu
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02-16-2022 08:38 AM (Last edited 02-16-2022 08:38 AM ) in
Support
Hmmm, maybe the soc is the culprit dimensity 700...my a52 5g with sd 750g nasasagap ang 5g d2 sa zamboanga city akalo ko nga wala pa 5g d2, meron na pala haha
jayzawu
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02-16-2022 08:40 AM in
Support
Check your settings
aceeuuinyourare a
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02-16-2022 11:25 AM in
Support
Go to Settings>Connections>Mobile Networks>Network Operators> Choose which sim is 5G ready and unclick the button for Select Automatically. Wait until it detects all available networks and once done, choose the 5G signal.
