Hey there! Amazing day to you! May we ask when was your last software version update? Most devices that are 2 years and older are the ones that only receive SECURITY PATCHES as updates. Younger devices would still receive software version updates and/or performance improvement updates. We request your patience while waiting for the update, but you may also opt to install Samsung Smart Switch on your laptop/pc for you to receive software updates much faster than OTA updates. Hope this helps! Stay safe and enjoy the rest of your week. 😊
That answers your question. And maybe your phone is already up-to-date. According to Samsung, the system update for A12 was already completed on May 2021.
