Hi guys. Ako lang ba nakaka experience, after one ui 5.1 update madalas nagloloko yung phone ko. Pag inoopen ko sya using power button or fingerprint nag sstay lang sya sa AOD, hindi sya nagoopen . Mejo matagal bago maging okay ulit. Any ideas about sa ganung issue? Thanks
Natry ko na din. Kaso same issue pa rin. Like every 30 mins na diko gamitin phone ko, pag gusto ko iopen using fingerprint nasa always on display pa rin sya, kahit power button ganun pa rin. Mga 3-5mins bago maging okay
I'm assuming you've already cleaned up the screen and moisturized your finger to see if the sensor works?
May I ask you to run a diagnostics check through your Samsung Members app? You can find it in the Support tab. Try testing your fingerprint sensor and show us the results.
Hi, my issue is not literally on the screen. What I'm experiencing is when I try to unlock my phone, instead of showing the homescreen, the screen stays on Always On Display even if I unlocked it using my fingerprint. When pressing power button it still does nothing but show also the Always On Display of my phone. I will try to send a video when it happens again. Thank you for your help
Second, thanks for being clear about the issue. I have a few follow-up questions, if you don't mind.
1. Am I correct in assuming that there's a bit of lag between attempting to unlock your phone and getting out of Always On Display? 2. Or does the phone not unlock at all, and just stays on the Always On Display? 3. Can the phone be unlocked through Pattern, PIN, or Password?
Let me know if you have any updates.
Also, as always, if you haven't booked an appointment at your nearest Samsung Service Center yet, I'd advise you to do so through your Samsung Members app. Our techs are qualified to diagnose any issues you may have with your device.
We are sorry to hear about your experience with the recent updates on your Samsung Galaxy A52s having bugs issues ranging from AOD to fingerprint not opening, and we apologize for the inconvenience it caused you.
I feel you, and understand it. But don't fret; we are here to guide, assist, and offer solutions to restore your device to optimum performance.
Before you try out the recommendations below, be sure to check ifyour device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1.Go toSettings> Software update.
Step 2.Tap on Download and install.
Step 3.Follow the on-screen instructions.
Step 4.Restart your device.
Clear Cache Wipe Partition.
Step 1. Turn off the device. (Connect with type C cable) Step 2. Press and hold the Volume Up key and the power button. Step 3. When the Android logo displays, release all keys. Step 4. Press the Volume down key to navigate and select "Wipe cache partition". Step 5. Press Power key to select. When the wipe cache partition is complete, Select Reboot System. Step 6. Press the Power key to restart the device.
If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:
Step 1.Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
1) Make sure you are using a Samsung screen protector.
Some Galaxy phones come with a preinstalled screen protector that will work with the in-screen fingerprint sensor. If the in-screen fingerprint sensor isn't working, it's possible that another screen protector has been installed on top.
An uncertified screen protector may interfere if it covers or touches the in-screen fingerprint sensors.
If the screen protector was replaced with a non-Samsung-certified screen protector, you may need to register your fingerprints again.
2) Remove protective cases.
If a phone case covers or touches the fingerprint sensor, or prevents your finger from touching it, it can interfere with the sensor's operation.
3) Moisturize your hands.
No matter where the fingerprint sensor is located, the sensor may not work if your fingers are too dry or chapped. It may be helpful to moisturize your hands with hand lotion. But keep in mind the touch screen and fingerprint sensor may not recognize overly wet fingers.
4) Inspect the screen and fingerprint sensor for scratches and dirt.
Scratches or dirt may cause recognition issues with the fingerprint sensor.
The phone may not recognize fingerprints that are affected by wrinkles or scars. Fingers that are particularly small or slim may also not be recognized.
5) Move to a cooler or warmer environment.
The sensor may not work well if the phone is in an extremely hot or cold environment.
If the issue persist, I highly recommend that you book an appointment with the Samsung Members app as follows in order for us to assess your device and provide recommendations:
Support > Book an appointment to set one.
For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.
