an unusual software change has been detected

[oelbing]

Halo, Olah! guys, 

Got that when i tapped the samsung members>support>device test>official software. Yet its official in the "about phone".

May i know what should i do? Havent touched anything yet, not even software update. This stayed from the moment i bought this refurbished unit from china Lazada.

Thanks for the team help you may afford.

[SamsungRightCare]

Hello oelbing,

Thanks for letting us know about your Samsung Galaxy device issue of receiving, a report of an unusual software change has been detected.

We acknowledge your query and we are here to provide quick fixes and offer solutions to your device's problems.

A) Before we begin, ensure that your device is up-to-date with the latest software updates.

Settings > About Phone > Software updates > Download and install > Follow on screen notifications/messages.

B) Send the error through Samsung Members app as follows:

Open Samsung Members App > Tap Get help > Send Feedback > Error Report/Ask questions).

Note : Please attached the error log file within 15 minutes of the error occurred.

C) For further assistance, you may contact our online Samsung support channels below.

https://www.samsung.com/ph/support/contact/#onlinesupport  

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

D) And/ or Contact our Samsung Hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

84222111 [All Product, Landline]

Daily (8:00AM to 8:00PM)

Hope this content helpful and your problem gets solved.

[oelbing]

ty khaled, its android 9, i may going to it...

[Khaled75]

Ok.

[Simonmusisi]

It says there is no information about  the updates ,it is version 12

[Simonmusisi]

Is it possible to upgrade my s21 to latest version

[ronitsinghbrj]

I am having the same issue. I am using S23 fe. Bought it from a random guy and software update is not showing in settings. What do u suggest.