So my Samsung A32 4g audio randomly stops when im watching something, and i have to open another app with audio to get it to work agan, for example, im watching tiktok, the audio randomly cuts off so i would have to open instagram play a video so the audio comesback, well this also happens with my youtube. My audio basically cuts off and of i try to higher the volume, it is still silent, how can i fix this?
We are sorry to hear about your experience with your Samsung Galaxy A32 4G having issues with audio cuts off itself when watching an app, and we apologize for the inconvenience it caused you.
If it happens to my device, expecting it to work normally, I'll get worried too. But don't worry, we are here to guide you, and offer solutions to restore your device to optimum performance.
Before you try out the recommendations below, be sure to check ifyour device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1.Go toSettings> Software update.
Step 2.Tap on Download and install.
Step 3.Follow the on-screen instructions.
Step 4.Restart your device.
If that doesn't work, you may submit an error report through the Samsung Members app as follows:
Step 1.Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.
Okay, got it. I think you've got the same issue that I've seen last week. And upon further reading, it seems like this is an Android issue that has happened many times over the years, with no apparent fix 😅 -- at least not yet!
Help me send an error report? It'll go faster if we both do it!
Just tap Support > Send feedback > Error reports on your Samsung Members app to send one.
