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Original topic:

Back Panel Issue

(Topic created on: 07-25-2025 11:06 PM)
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UltraR3dd
Active Level 1
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Support
I am curious, is it typical for Samsung service centers in Metro Manila to be unable to perform diagnostics and repairs on the same day, particularly when re-applying adhesives to the back panel, a common issue with Samsung devices after a few years of use, and if they also mention needing to order the necessary parts( what parts when only adhesive and diagnostics is the only thing I'm asking)

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Solution
PuffyLuna
Active Level 6
Support
Typically, you have to come back in the next day or two. They purchase the needed item. You need to pay the total amount, which includes the item price and labor.

Note: Please tag this comment as "accept as solution" if it answers your concern. Thank you.

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Solution
PuffyLuna
Active Level 6
Support
Typically, you have to come back in the next day or two. They purchase the needed item. You need to pay the total amount, which includes the item price and labor.

Note: Please tag this comment as "accept as solution" if it answers your concern. Thank you.
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Support
If the have the spare part, the SC can fix your device within 3-4 hours depending on how many customers are lining up also for repairs but from that day I sent my device for repair, I noticed that the quality of how they fixed my device is unsatisfactory that is why I bought my own adhesive and did it myself.
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