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Original topic:

Back "button"

(Topic created on: 11-09-2023 10:38 AM)
259 Views
JoannaN
Beginner Level 4
Options
Support
After the recent update, the back "button" doesn't seem to work on some App pages.
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4 Comments
bersjx
Active Level 7
Support

Try clearing cache and regular reboot of phone.
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JP19
Expert Level 4
Support
Hi, able to share which apps that the Back button is not responding to?
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JoannaN
Beginner Level 4
Support
Facebook and some others
JP19
Expert Level 4
Support
Hey, actually it's not Samsung related. Sometimes, my Facebook app is unable to exit by the Back button. But once u kill the app (meaning go to Recents and close app from there), relaunch Facebook app again and try with Back button to close, it works now. Seems like Facebook glitch.

Some apps like YouTrip doesn't allow closing by Back button, the most initial page it will land is the Dashboard screen, then u have to kill the app manually.

Sometimes, Shopee also has this glitch, after completing a product review, then the Back button cannot close the app as well.

So, I would say that it's app problem.
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