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Original topic:

Bakit wla toh

(Topic created on: 09-19-2022 07:44 PM)
622 Views
edward_6
Active Level 8
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Support

image

Bakit wlang 4k recording ang samsung galaxy A23 ko
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11 REPLIES 11
Vinything
Expert Level 1
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Could be an error on the spec sheet since A23 supports only up to 1080p 30fps
edward_6
Active Level 8
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No way what an error sheet what the **bleep** samsung
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butete
Expert Level 5
Support
mali info
SamsungRightCare
Community Manager
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Hello earlsteeve101,

Thank you for bringing up this issue to us.

For additional information, you may look up and compare both Samsung Galaxy A23 5G & Samsung Galaxy A23 LTE devices with details in the below table and links.

Samsung Device Model Video Recording Resolution
Samsung Galaxy A23 5G FHD (1920 x 1080) @ 30fps
Samsung Galaxy A23 LTE UHD 4K (3840 x 2160) @ 30fps

 

https://www.samsung.com/ph/smartphones/galaxy-a/galaxy-a23-5g-awesome-blue-128gb-sm-a236elbwphl/ 

https://www.samsung.com/ph/smartphones/galaxy-a/galaxy-a23-light-blue-128gb-sm-a235flbhphl/ 

 Hope you find this content helpful, and answers your reply satisfactorily.

 

edward_6
Active Level 8
Support
So compatible nga?
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SamsungRightCare
Community Manager
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Support

Hello earlsteeve101,

You may confirm by checking your Samsung Galaxy device phone model as follows:

Settings > About Phone

If your device model is Samsung Galaxy A23 LTE, then the video resolution has to be UHD 4K (3840 x 2160) @ 30fps.

Be sure to click ACCEPT AS SOLUTION in your next reply if you find this content suitable to your inquiry.

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edward_6
Active Level 8
Support
LTE version yan samsung pero bakit walang 4k recording Screenshot_20220921-132607_Settings.jpg
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edward_6
Active Level 8
Support
FHD lang ang kaya **bleep** mo nasan na ang 4k akala ko meron 4k
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SamsungRightCare
Community Manager
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Support

Hello earlsteeve101,

We care and we are here to support you.

Contact us immediately on the below online Samsung support channels to find out what's really the reason why your current device doesn't have 4K. 

https://www.samsung.com/ph/support/contact/#onlinesupport  

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
And / or Contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
84222111 [All Product, Landline]
Daily (8:00AM to 8:00PM)

 

 Hope this content is helpful and your worries gets solved soon.

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