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09-19-2022 07:44 PM in
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09-19-2022 09:04 PM in
SupportHello earlsteeve101,
Thank you for bringing up this issue to us.
For additional information, you may look up and compare both Samsung Galaxy A23 5G & Samsung Galaxy A23 LTE devices with details in the below table and links.
Samsung Device Model | Video Recording Resolution |
Samsung Galaxy A23 5G | FHD (1920 x 1080) @ 30fps |
Samsung Galaxy A23 LTE | UHD 4K (3840 x 2160) @ 30fps |
https://www.samsung.com/ph/smartphones/galaxy-a/galaxy-a23-5g-awesome-blue-128gb-sm-a236elbwphl/
https://www.samsung.com/ph/smartphones/galaxy-a/galaxy-a23-light-blue-128gb-sm-a235flbhphl/
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09-20-2022 03:57 AM in
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09-20-2022 10:10 PM in
SupportHello earlsteeve101,
You may confirm by checking your Samsung Galaxy device phone model as follows:
Settings > About Phone
If your device model is Samsung Galaxy A23 LTE, then the video resolution has to be UHD 4K (3840 x 2160) @ 30fps.
Be sure to click ACCEPT AS SOLUTION in your next reply if you find this content suitable to your inquiry.
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09-20-2022 10:27 PM in
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09-20-2022 10:28 PM in
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09-20-2022 10:59 PM in
SupportHello earlsteeve101,
We care and we are here to support you.
Contact us immediately on the below online Samsung support channels to find out what's really the reason why your current device doesn't have 4K.
https://www.samsung.com/ph/support/contact/#onlinesupport
https://samsung-livechat.sprinklr.com/seao/ph/index.html
Hope this content is helpful and your worries gets solved soon.
