Battery drain

[Lewboi]

Is this normal i don't know the cause of this yet, my battery seems to eat to much power that it drains faster than it should on normal use it should last longer according to what my device care says. But the problem is even if i don't use my fully charged phone after a few hours it drains itself is there a reason behind 

[Khaled75]

Have you updated your phone? What phone are you using? Are you using 5G?

[Lewboi]

4G phone and im always up-to-date

[Khaled75]

What phone model?

[Lewboi]

Samsung galaxy m12

[dorefrain]

Don't use your phone while charging.

[Lewboi]

I don't and i never did

[TeamGalaxyRene]

Hello Lewboi,

Thanks for sharing with us your experience here while using your Samsung Galaxy M12 having issues with battery draining fast.

Don't you worry, we are here to help, guide, quick fixes and offer solutions to your device's problems.

A) Ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen Notifications.

Also, check Samsung members apps, notification bell icon for any updates information available for your device.

B) Check the Mobile Network Service Provider.

If the signal is weak, the phone will keep on searching for reception which is also one of the reasons why the battery drains faster. This is a normal response to the phone if you are located in a low to no-service location.

You may put your Samsung Galaxy M12 on Flight Mode if your location wherein there is no or weak signal as this ceases the attempt of the device to continuously find a reception, otherwise, they can get in contact with their network provider to get help on reception issues.

C) Battery Life and Performance Optimization.

Battery life can be affected by various factors such as device settings, environment and usage patterns.

Understand these factors to use your battery more efficiently and for a longer period of time.

https://www.samsung.com/ph/support/galaxy-battery/optimization/ 

D) Other Battery Conservation Tips.

• Turning off Bluetooth when not in use is advisable as it drains the battery in the background.
• Live wallpaper and screensavers use the battery a lot. So disabling or not using one may help the device to run smoothly.
• If you have any widgets running that you don’t really need, consider disabling them.
• The always-on display feature comes at the cost of battery life. So disabling it might be helpful to save battery power.

E) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

F) Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 22 111 [All Product, Landline]

Daily (8:00 AM to 8:00 PM)

Hope this content is helpful and your device's battery draining issue gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response, if we have satisfied your inquiry.