This is the worst courier Ive ever encountered!!! Mga ttext ng umaga 9am! for delivery na daw wala namang dumadating tapos makikita mo sa tracking system nila na office closed na daw at 8pm! I dont believe na nagdedeliver sila that late! Sige 1st time acceptable, the following day ganon nanaman ni wala man lang tawag from the rider! I mean nag fail kana the 1st attempt why not have the decency to call the customer about the delivery, so each party can adjust! but then again none!!! this is the 3rd day and it is still the same no update and there is no parcel coming in! I tried emailing them and this JENN CASTRO replied with non-sense and didnt solve the problem! i tried calling her, she didnt answer and she texted me yet there is no decent update on my samsung phone! This is so disappointing for SAMSUNG STORE as well! how come they choose this kind of INEFFICIENT COURIER!!! Samsung store is not helping as well! because of this, I will not order from samsung store, ever again! If I can give zero start I will! this courier is the WORST and the CUSTOMER SERVICE **bleep**!!! WALANG KWENTA!!!!
SAME SIS.. nung 14 nag failed delivery din sakin tapos ngayon na nga lang ulit mag aattempt.. nag text pero wala naman dumating. Ilang beses na din ako nag email sa kanila nag reply lang yung Jenn nung out for delivery na pero wala pa din hanggang ngayon. sobrang nakakainit ng ulo talaga wala kang makausap ng matino sa kanila.
Diba? Parang tayo pa ang lumalabas na may kasalanan dahil sa failed delivery na yan?! Samantalang hindi naman sila nakikipag communicate ng maayos! Halatang joke lang yung kunwareng attempt nila ng delivery eh! Aug 3 nasa warehouse na, until now wala pa din, sasabihin office closed, 3 days na attempt hindi man lang makipag communicate ng maayos? Kalokohan yan!
Hey there, Members CristineCruz and Samsung_a67ODaW! We are aware of the delays in delivery and we would like to help you settle this. To escalate this quickly, please send the following to any of our social media channels to avoid sharing sensitive and private info on here:
Puro kayo ganyang mga noderator. Youre trying to silence them. I did follow your instruction. And i got nothing. And now youre saying the same thing with these people
Oh wow! You are aware and yet it seems like you guys are not doing anything. Im telling you, I have been a very very long time Samsung user, everytime I renew my plan at globe I chose you! I never encounter this kind of treatment with Globe! With all the stress im getting from you guys, I wont avail any samsung anymore! This will be the last! Goodluck on your business!
Delays is not the problem! The problem is how your courier handling the parcels! They are giving us wrong info and putting the blame on us with BS lies! 3 failed attempts with no advice from the courier is unacceptable! They are putting the blame on us and you Samsung is not helping!
