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02-15-2023 07:22 PM in
Support
Hi Samsung Members!
You, our customers, are at the heart of our business. And so, we greatly value your feedback because it helps us improve our services for you. If you have a minute to spare, we hope you can take the time to answer our quick survey about our customer services.
Ready to share your thoughts? Click here to participate in the survey.
We sincerely appreciate your support.
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02-15-2023 08:26 PM in
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02-16-2023 03:05 AM in
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02-05-2024 07:02 AM in
SupportI called in to get a warranty replacement for an M.2 SSD. I provided the invoice and all info needed and the device is within 1 year of purchase. After 3 days of emailing, Christina F simply stopped replying to emails. That was 2 weeks ago. I called in again to see what was going on, only to be told that my ticket was cancelled for unknown reasons. After being on hold 7 times, a new ticket had to be created so I had to do everything over again. Then I was transferred back to Christina F where I sat on hold for way too long. Her only suggestion was for me to send in the drive to ensure the drive is actually dead. But at least they generously offered to pay for the shipping /s. It'll take about a week to get the ship-back box, a week to get the HQ, a week to examine the drive and say that it is dead, then a week to get me the replacement drive. That was a 1 hour call! The next time I called I made sure to do a Samsung customer survey. The 1st question the system asks you is to rate your service on a scale of 1-5, then enter the Pound key. The system would not accept a "1". "We're sorry, we didn't get that". 5 times I tried to enter a "1". Then the call just ends. I am done with samsung. Terrible service. Terrible everything. So very terrible!!