Customer support can really be a deal breaker sometimes.

[bagol1209]

Edit: turned my wifi off then on and it worked. The download was completed in a minute. Like for real? Hindi man lang nag instruct yung rep to do that and instead, referred me to a service center na agad. Not to be a karen. But gahd. Really? Is this really how incompetent yung mga local customer support natin dito.

[butete]

better send error report but feedback for service

[TeamGalaxyRene]

Hello bago1209,

We are sorry to hear about your unpleasant chat support service you've received, and we apologize for the inconvenience.

We appreciate the time and effort you put in to share your valuable service experience with us. This helps us improve our products, apps, and services towards enhancing the Samsung Galaxy experience for all.

Should you encounter difficulties using your Samsung Galaxy device, I encourage you to use other means to inform us about them.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[bagol1209]

So what's in it for me? Ako yung na-inconvenient dahil sa walang kwenta nyong chat support diba.

[Angmgaibon11]

Ganyan sila. i dont think knowledgeable yang mga nasa customer support nila. Walang ibibigay sayo na troubleshoot tha is acttually helpful or you. Havent done yet. rekta ipapservice center ka. Better yet mag asign nalang sila ng bot na mag rereply ng autoGenerated message na go to service center kase ganun din naman ssiinasabe nyang mga nasa chat support.