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Original topic:

Emergency Call - Can't be Disanled

(Topic created on: 06-08-2023 08:07 PM)
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KHL
Beginner Level 2
Options
Support
I wish this emergency call function can be disabled. There have been a couple of incidents when my phone is in my pocket, it accidentally dialed 999 or 995 to call the police. This happens even with my "Accidental Touch" is enabled. 

I hope Samsung in their next update can provide this disable function to the user. Otherwise, when the police call me up again for saying that I am making a prank call, I am going to direct them to Samsung Helpdesk to log their complains.

Please help
Best Regards. 
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7 Comments
bersjx
Active Level 7
Support
I had the same issue too.
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allakazoo
Active Level 6
Support
Same. I've had 2 accidental calls to the police. Only realized what had happened when I saw the SMS from SPF, alerting me to silent calls from my phone to their emergency hotline. 😅
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KingLarry
Beginner Level 2
Support
Same here. Got to change casing to one that has cover
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jamesbob
Active Level 7
Support
you can do so. Search for "Emergency SOS" in your phone's Settings to disable it. either by making it difficult to (tap 3 times on power on button) or turn if off. Hope this helps. Please let us know if this helps so that the community can learn a few things out.
Members_NJXTH8B
Beginner Level 2
Support

Hi I am experiencing the same issue. Own this S22 ultra for 3 months and it made 7 calls to 999. Was told by Samsung tech support that this feature cannot be turned off and it's not advisable to put the phone in pocket! How stupid!!!

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Sim8
Beginner Level 2
Support
Same issue too. Samsung please solve the issue.
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zyher76
Beginner Level 2
Support
Same here. Since I purchased s23, I cannot count how many times calling the emergency 999 despite trying all the recommendations from every forums and YouTube I can find.
If this is not improved, I am considering changing to other brand.
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