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Original topic:

Flip 4 shutting down when folded

(Topic created on: 11-17-2023 08:12 AM)
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jomie_b
Beginner Level 4
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Support
Yesterday, I updated my phone and after a few hours, when i fold it, it turned off. I tried to reboot and reset but it still turns off when i try folding it. Not sure what to do since I don't know what is making it turn off. Any idea?
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colleenjoseph
Active Level 2
Support
it happened to me last month suddenly when i fold my phone the screen never turn on. i thought it was black out, but i am wrong, you try to open the outside screen then take a picture. if the camera open and working fine.
meaning the problem is the front display. gud thing my phone is under warranty.
I go to samsung service center with receipt and then they repair the phone within two days.
the problem is the front display not the internal phone.
Support
Take it to the nearest service center.