Follow up on online order

[bblicayan]

Hi Samsung Philippines,

It is very frustrating to deal with your online chat. All I got is the image below.  I just want to follow-up on my online orders as it seems nothing is happening more than a week after September 14.  The track still says "processing".

our online system.  

[SamsungRightCare]

Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM) or via LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH 

This is due to the volume of high volume of calls/chats. We're very sorry for this. You may check out this link; https://www.samsung.com/in/web/search-orders/ Again, we are very sorry. Hope to have helped you. Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.  Stay safe and have a nice day ahead!

[Izza_cy]

Hi Samsung Philippines.

Somehow frustrated that I cannot follo up order on your online chat. I opt for store pick up hoping that it will have faster delivery but its not. Status was just "on the way" but where specifically as therr is no other qay to track where the order is