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Original topic:

Glitch

(Topic created on: 11-27-2021 01:34 AM)
284 Views
COex
Beginner Level 3
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Support
Recently my phone installed the new software update. I encountered a problem. Everytime i press the switch button to sleep, it just turns on on it own which in turn drains the battery cuz it does not go sleep.
Any advise?
4 Comments
Harri_s95
Expert Level 1
Support
Try doing a clear cache partition.
COex
Beginner Level 3
Support
Thanks for the tip but i don't have an idea how to do it. 😅
Harri_s95
Expert Level 1
Support
You may try this link. https://youtu.be/1H-amwu7O9c
SamsungRightCare
Community Manager
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Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll-free: 1-800-10-726-7864 Globe Toll-Free: 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM).

Feel free to reach our tech team via the toll-free hotlines above for assistance on how to perform CLEAR CACHE PARTITION on your device. Hope to have helped and that your concern is resolved soon. Keep safe. 😊