cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Green line in samsung screen,how to fix???

(Topic created on: 05-20-2023 05:45 AM)
133 Views
je1414y
Beginner Level 2
Options
Support


0 Likes
3 Comments
Cefiro
Active Level 10
Support
Read. Open the links too. Hope you'd be guided on what to expect.

Similar experience, just read the discussion here:

https://r1.community.samsung.com/t5/galaxy-s/annoying-green-line/td-p/21832217
0 Likes
Support
1st step

Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Display".
Step 4. Describe the problem in details and SEND.

2nd step
call or chat samsung support

3rd step

bring your device to nearest samsung service center
0 Likes
TeamGalaxyRene
Moderator
Moderator
Options
Support

Hello je1414y,

We are sorry to hear about your experience with your Samsung Galaxy phone having issues with the green line on screen.

Further, I highly recommend bringing it now to Samsung authorized service center nearest your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. They may guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

 

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

 

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
0 Likes