Green line Issue

[iamvaneee]

Can someone help me? Is it only me who has a green line on my screen after a software update? What to do? I already tried troubleshooting it, but the line is still here. I already tried chatting with their support system, but they just said I had to go to the service center to get it fixed. Am I the one who will pay for it, like, what? I didn't do anything to destroy it, suddenly, it just popped up on my screen. It's just disappointing because I saved money just to buy this phone, but this happened.

[butete]

1st step

Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Display".
Step 4. Describe the problem in details and SEND.



2 nd step, yes have it checked by nearest authorized samsung service center

[Genosss]

Happened to my girlfriends S20+. That was a month ago, and the symptoms are still there.
Sometimes, the screen turns to flickering green, sometimes just flickering white. We were able to activate the "Maintenance Mode" using type c to hdmi connector before we checked to authorized samsung service centre.

The repairman said that it was due to broken lcd and quoted us 14,000php for lcd repair. Instead, we bought a new phone.

For 3 weeks, flickering comes on and off. It even flicker for a 3 whole days. Today, it is still an issue. Usually flickering appears only for around less than an hour and is only appear once or twice a week.

Some peopleon reddit also experience this kind of problem too.

[lon_lon]

The green line vertical is ok don't worry about that no problem to your phone and apps because it's amazing, stylish design and unique colour ok?

[Khaled75]

Bring it to a Samsung Service Center to have it checked.

[iamvaneee]

Really? Maybe I should just wait to see. I already tried to go to the Samsung Service Center, and they told me I had to pay more than 15,000 to get this fix. Like what? I didn't do anything to make this happen, so why would I pay for it? It's really disappointing.

[TeamGalaxyRene]

Hello iamveneee,

We are sorry to hear about your experience with the recent updates on your Samsung Galaxy phone having issues with the green line on screen.

It's good to know that you've tried several troubleshooting steps and even called our chat support service, but are still undecided about proceeding to go to a repair service due to your worries about the financial aspects of it. We feel and understand it; if it happens to me, I will be bothered too. 

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

Clear Cache Wipe Partition.

Step 1.  Turn off the device. (Connect with type C cable) 
Step 2. Press and hold the Volume Up key and the power button.
Step 3. When the Android logo displays, release all keys.
Step 4. Press the Volume down key to navigate and select "Wipe cache partition".
Step 5. Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
Step 6. Press the Power key to restart the device.

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Display".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. They may guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[StanlySamsung]

They said that it will be fixed by another update

[MimiDC]

Do you have the link for this? I'm also experiencing the same problem as this post

[ANUJINSASI]

Samsung m52  green line issues