Hindi po ako makapa send ng messages

[CresentRocketMoon]

I'm using Samsung a22 5g and I delivered my messages was not successful. Hindi daw na receive nung tinext ko yung sinend ko? Hindi ko po alam kung ano problem ng sending settings ng phone ko? Kahit nakapag send naman po ako. May impact po ba sa sending o receiving kapag naka enable yung chat ? Salamat po sa makakasagot.

[SamsungRightCare]

Hello CresentRocketMoon,

Thank you for letting us know about the chat features issues with your Samsung Galaxy A22 5G.

We understand what you're going through when you try to troubleshoot your device on your own by trying all available reset, but isn't working as you expected.

Don't you worry, we are here to help, provide quick fixes, and offer solutions to your device problems.

Both, we will figure out what's behind the issue/s and other possible reasons and come up with the solutions by following below steps.

A) First, ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen notifications.

 B) Check the network connection.

Check to see if your internet connection signal is strong. If your network coverage is poor, you might experience the mobile connectivity not working properly. Please reconnect to the Wi-Fi and/or Router with strong network coverage to fix this.

And/or contact your Mobile Network Service provider in order to find out the signal in your coverage area.

C) Turn Off and On Wi-Fi again.

Restarting your Wi-Fi connection by turn it off and back on, simply swipe down the quick-setting panel and tap the "Wi-Fi" shortcut.

D) Turn On and Off Airplane mode.

You probably haven't tried turning on and off the airplane mode while trying to fix your Wi-Fi not working. All active connections are simply cut off when airplane mode is turned on, and they are restored when airplane mode is turned off. This could also resolve the problem with your Wi-Fi not working. To disable airplane mode, please pull down the quick-setting panel and tap "Airplane mode," wait a few seconds, and then tap it again.

E) Enter Safe Mode and check whether the Wi-Fi works fine.

• Long-press the power button to launch the power menu.
• Now long-press on the 'Power off' menu until a window appears.
• Tap 'Yes' on the screen to reboot into Safe Mode.

F) Running the Diagnostic Tools under Samsung Members app.

Step 1. Run Samsung Members and select Get help on the lower half of the screen.

Step 2. Tap View Tests located under Diagnostics.

Step 3. Diagnostics checks, Individually Tap the following;

    " Wi-Fi"

Step 4. Your Samsung Galaxy phone will then run through the checks.

Step 5. Follow the on-screen instructions to complete the check.

Step 6. You can view your results after each check is complete.

G) Enable Google Location Accuracy.

Google estimates your location data using Wi-Fi, Bluetooth, Mobile Data, and GPS to improve accuracy on your mobile device. If your location doesn't work, turning on Google Location Accuracy might help.

• Simply draw down the quick-setting panel.
• Tap and hold on the 'Location' shortcut to go straight to the location settings.
• Tap "Google Location Accuracy" and then toggle on the service.

H) How to write, send and receive text messages on Samsung Galaxy A22 5G.

Step 1. Slide your finger upwards on the screen.

Step 2. Press Samsung.

Step 3. Press Messages.

Step 4. Press the new message icon.

Step 5. Select recipient. Press the search field and key in the first letters of the recipient's name.

Step 6. Press the required contact.

Step 7. Select SIM. Press the SIM icon to select the required SIM.

Step 8. Write text. Press the text input field and write the text for your text message.

Step 9. Send text message. Press the send icon when you've finished your text message.

Step 10. Return to the home screen. Press the Home key to return to the home screen.

I) Send Report Error through Samsung Members app.

Step 1. Long press Samsung Members icon on Apps screen and Tap Error reports.

Step 2.Tap OK on agreement popup for sending system log data.

Step 3. Select Symptom category. Networking/Connectivity.

Step 4. Describe problem in detail and SEND.

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/#:~:text.... 

J) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

K) Or Contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

84222111 [All Product, Landline]

Daily (8:00 AM to 8:00 PM)

L) If the problem persists, immediately bring your device to nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your problem gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response, if we have satisfied your inquiry.