How Does Online Trade-in Work?

[acee06]

I ordered s22 Ultra online with trade in. I haven't received my order yet. I was just wondering how it'll work? Please enlighten me. Thanks!

[SamsungRightCare · Accepted solution]

Hello acee06,

We appreciate your inquiry regarding the Samsung Online Trade-in process.

Trade-in allows customers to purchase at discounted rates for new devices by trading in their old devices across multiple brands. 

Trade in your old device to get an instant discount on a brand new one. 

Trade-in is available on a range of our smartphones, tablets, and smartwatches.

You can Trade-in in 3 Easy Steps.

1) Tell us about the device you plan to trade in and find out its current value.

2) Get an instant discount on your shopping basket.

3) Send us your old device in the packaging we provide, free of charge.

For more trade in details, you may click the link below 

https://www.samsung.com/ph/offer/mobile-trade-in/ 

Also, you can find out how to track your order as follows:

https://www.samsung.com/ph/shop-faq/products-and-orders/can-i-track-the-progress-of-my-order/ 

Or you can get in touch with any of our Samsung support channels below for further assistance.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport 

Our Samsung hotline numbers as follows.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

84222111 [All Product, Landline]

Daily (8:00AM to 8:00PM)

[acee06]

Thanks. I have already ordered and is just waiting for the delivery. I wanted to know the process when I receive the package. Will I just give the courier my old phone? How are they going to check the unit? 😅

[SamsungRightCare]

Hello acee06,

Please find answers below to your clarifications.

1) Blancco Mobile Solutions apps should have assessed your trade-in device.

https://play.google.com/store/apps/details?id=com.blancco.core&gl=US 

2) Before giving your device to a courier or service representative, check to see that it has already been factory reset and without password.

For more inquiry, you can contact us on the below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

84222111 [All Product, Landline]

Daily (8:00AM to 8:00PM) 

[acee06]

Just an update. I have received my order today. ☺️