i waited for more than 3 weeks to have my pre-ordered S24 Ultra. And when finally I got it, and just after 5 days, Wednesday, while at home, i suddenly can't log in. I input the correct passcode and nothing happened, also the fingerprint icon is gone. It didn't recognized my passcode. So I have to go to the service center in the morning. They had it reset and I thought everything is okay. So it was time consuming setting all the apps again on the phone. Then last night, on it's 7th day, it happened again while I was in a mall. So we went to the service center instead of going home cause it was late, and they told me that I have to left my phone and they will check it and observe it. I told them I want it replaced, but they told me it's subject for approval. I upgraded to have a better phone for work then this happened. I don't have an extra phone cause I traded my last samsung phone for Ultra. It's stressful and hassle. I bought a new one, not a second hand, and the price of the phone is not just you know cheap. Who wants to you buy a new phone and instead get stressed to go back again and again to a service center. I demand a change of unit.
on the 2nd time it happened, I already demanded it to be replaced and it was still under 7-day replacement period, but the service center told me that the process is to have it diagnosed and when i got back, they told me that they made an update on the software and it's okay. then 3rd incident happened and then again conduct diagnosis, thus the motherboard replacement. I demanded again for a replacement and the process that the main office has to approve it yet. still waiting for feedback and call from them
