Malware app

[TiffanyA]

When i try to install this app, it shows that it is 100% uninstalled but when i scan my phone again it shows the same app that has been detected as malware and i cannot delete it, note that i never downloaded this app nor went to scamy websites or received any scamy emails, someone please help me

[TeamGalaxyRene · Accepted solution]

Hello TiffanyA,

Thanks for your inquiry, here.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Reset your device.

Open the App in the Google PlayStore.

Step 1. Check if there's an update for Link to Windows. Click update.

Step 2. Disable Bluetooth & Wi-Fi. Check and confirm the Microsoft Onedrive is not sync to device.

Step 3. Try to delete the Link to Windows app.

If its not working, you can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Application".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your device's problem gets solved.

[butete]

false positive legit app

[TiffanyA]

What does that mean?

[butete · Accepted solution]

check app setting

[butete · Accepted solution]

check yours

[TiffanyA]

Mine is not on since i got, i did not connect it to my laptop, do i need to turn it on?

[butete]

yes mainly its a feature

[TiffanyA]

Okay thank you

[Kisuke_Urahara]

Yeah, it could be a false positive case.
Try to update the security engine of the Device Care in its settings. Then scan your phone once again.