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Original topic:

Messenger app not opening/responding/crashing

(Topic created on: 06-15-2022 12:43 AM)
204 Views
Jai_Zhai7
Active Level 3
Options
Support
So my problem is that my messenger app is not opening it just stays on the icon page with white and if I tap on home and reclick the messenger app my screen freezes (cant pull down notif panel or back button) unless I go click on home again. The issue from diagnostics I get is that messenger is not responding. 

Idk what to do anymore. I already tried to clear cache, clear data, uninstall the app then reinstall, even restarted my phone. What happens is that I would be able to re-log in but if I lock my screen or exit the app I would not be able to access the app again. It goes back to my original problem. So I tried accessing my messages on chrome mobile web and i can see the messages BUT I CANNOT SEND MESSAGES EITHER. This is very frustrating idk what is wrong with my Samsung M22 and it's new.

Edit: this issue has been 3 days now
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10 REPLIES 10
Jai_Zhai7
Active Level 3
Support
Thank you for this clarification regarding the battery performance.