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Original topic:

One UI 5.0 update bugs!

(Topic created on: 01-12-2023 07:23 PM)
Beginner Level 3
Hi I'm a currently using Galaxy A52 5G running on the latest One UI. The update was great with new customizations and performance wise was great! I can see the changes on the speed of my phone specially on games. 

However here are the things i have encountered after the update.

1. Messenger video call while gaming makes your notifications appear. This was not showing before i am pretty sure of it. It really gets in the way while playing same thing on Netflix probably all apps that are full screen and hides the notification bar. 

2. Bluetooth connectivity literally messed up so bad. Turning on Bluetooth was so slow, laggy and hard to connect with sometimes. I am using Galaxy live earbuds when i am on call again using messenger the sound doesn't directly transfer to my earbuds though it detects that the earbuds was connected on phone however after a second it plays back on through the speaker phone. Tonight while watching on some videos through social media the sound was not coming out on my earbuds while my device stated that it is connected. 

3. Charging device says Fast Charging but after a while it will change into charging only. (Using original samsung cord and data/ fast charing cord as well.

Hopefully there is a fix for this if not we need an update patch on this one. 

Hello Yash1e,

Sorry to hear that, about your experience with the recent updates on your Samsung Galaxy A52 5G having issues with notifications, Bluetooth connectivity, and Charging, and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Step 4. Reset your device.

Self-Diagnostic check on the Samsung Members app.

Check the status of your device with the Samsung Members app Diagnostic tool. You can select the individual categories you would like to diagnose or run a complete diagnostic check. After the diagnostic is completed, you can select the corresponding icon to see the results and status of your device. Follow the steps below to start your diagnostic check. 

Step 1. Run Samsung Members and select Get help on the lower half of the screen.

Step 2. Tap View tests located under Diagnostics.

Step 3. If you would like to run through all of the Diagnostics checks, tap Test all. Otherwise, tap "Bluetooth" and "Battery".

Step 4.Your Galaxy phone will then run through the checks.

Step 5. Follow the on-screen instructions to complete the check.

Step 6. When necessary, you may need to manually run or interact with the corresponding function. 


Also, you can submit an error report through Samsung Members app as follows:


Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Settings/System" and "Bluetooth" and "Power/Battery/Charging".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH


If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.


For more assistance, you may contact us on our online Samsung support channels below. 

Or contact our Samsung direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Beginner Level 3
Noted will do.