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Original topic:

Pink line issue

(Topic created on: 11-08-2023 04:54 PM)
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Bring
Active Level 1
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Support
After updating my phone last month, there were green lines appeared on my screen, I thought if I updated my software again it would fix the issue but it got worst the green line turned into pink. My phone is about 2 years old. Samsung! many of your users are experiencing the same *** thing, please make a solution for this ;(
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butete
Expert Level 5
Support
1st step

Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Display".
Step 4. Describe the problem in details and SEND.

2nd Step

report via call / chat samsung support

3rd step
bring to nearest authorized samsung service center in order to get diagnostic report
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