Djm78
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02-10-2022 07:48 AM in
Support
Hi I factory erased my phone and while setting up my settings and samsung account, I accidentally backed up my phone and now I can't restore my backup because it is overwritten I think. Is there a way to access that old backup because I literally have a blank phone right now with no contacts, notes, you name it, which kinda **bleep**. PLEASE HELP!!
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02-10-2022 08:49 AM in
Support
If I'm correct Samsung Cloud is no longer available. As they asked their users to transfer to Microsoft OneDrive already.
butete
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02-10-2022 01:09 PM in
Support
Sadly if you had over written the backup the old backup is deleted
joowdx
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02-10-2022 02:40 PM in
Support
Try checking up your Google Account. You might have some backup available there...
EllisKai
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02-10-2022 08:26 PM in
Support
I can't think of a way to access pervious overwritten Samsung cloud backup version.
I use google for contact and calendar account so I can access it even without my phone.
If you have an older phone and that still has the backup available maybe you can start from there if there's not much of a difference in files and settings.
I use google for contact and calendar account so I can access it even without my phone.
If you have an older phone and that still has the backup available maybe you can start from there if there's not much of a difference in files and settings.
fruit_user
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02-11-2022 12:13 AM (Last edited 02-11-2022 12:14 AM ) in
Support
Try to restore your new backup, from what I know, it updates the old backup with the new one (like adding the new contacts that are not backup yet) not overwriting it, but I'm not sure.
