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Original topic:

PLEASE HELP!!:How to acces older samsung cloud backup not the new one?

(Topic created on: 02-10-2022 07:48 AM)
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Djm78
Active Level 3
Options
Support
Hi I factory erased my phone and while setting up my settings and samsung account, I accidentally backed up my phone and now I can't restore my backup because it is overwritten I think. Is there a way to access that old backup because I literally have a blank phone right now with no contacts, notes, you name it, which kinda **bleep**. PLEASE HELP!!
5 Comments
Support
If I'm correct Samsung Cloud is no longer available. As they asked their users to transfer to Microsoft OneDrive already.
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butete
Expert Level 5
Support
Sadly if you had over written the backup the old backup is deleted
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joowdx
Active Level 4
Support
Try checking up your Google Account. You might have some backup available there...
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EllisKai
Active Level 10
Support
I can't think of a way to access pervious overwritten Samsung cloud backup version.


I use google for contact and calendar account so I can access it even without my phone.

If you have an older phone and that still has the backup available maybe you can start from there if there's not much of a difference in files and settings.
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fruit_user
Active Level 10
Support
Try to restore your new backup, from what I know, it updates the old backup with the new one (like adding the new contacts that are not backup yet) not overwriting it, but I'm not sure.
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